Payment, Refund & Cancellation Policy

This policy applies to every quote, proposal and project from FebTech IT Solutions Pvt. Ltd. (“FebTech”). You accept it when you approve a quote or proposal in writing (email and WhatsApp count), sign an agreement, or pay the advance, whichever comes first. If your signed agreement says something different, the signed agreement applies.

• Advance to start. Work is scheduled and begins only after the advance in your quote has cleared in our account. Until then your project has no booked slot.
• Stage payments. Larger projects are split into stages. Each stage is invoiced when its deliverable is shown to you, and the next stage begins after that invoice is paid.
• Final payment before handover. The balance is due before the live launch, source code, admin access or domain and hosting transfer. See the delivery and ownership policy.
• Taxes. Prices are exclusive of GST unless the quote says otherwise. GST is added as applicable.

Invoices are payable within 15 days of the invoice date, or on the date written in your quote if that is earlier. Pay by bank transfer, UPI or cheque to the account details printed on the invoice. We do not accept payment into any personal account, and we will never ask you to change payment details by WhatsApp or phone alone. Confirm any change with us by email at info@febtech.in.

If your company deducts TDS, please deposit it on time and send us the certificate. The amount deducted counts as paid only against a valid TDS entry in our records.

• An invoice not paid by the due date is overdue and attracts interest at 1.5% per month on the overdue amount, from the due date until payment is received.
• If an invoice is more than 7 days overdue, we may pause work and all scheduled delivery dates move by the length of the pause. We will tell you in writing before we pause.
• Delivery, source code, credentials and transfers are withheld until all overdue amounts are paid.
• Where we host your site or services and an invoice stays unpaid for more than 15 days after we send you written notice, we may suspend the hosted service until payment is made. We do not delete your data during suspension.
• You are responsible for reasonable recovery costs, including bank charges on dishonoured payments, and legal costs where we have to take action to collect.

• Advance. The advance books our team and covers the work done at kickoff. Once work has started, the advance is non-refundable. If you cancel before any work has started, we refund the advance less any third-party costs already paid on your behalf.
• Completed stages. Payments for delivered stages are not refundable. A stage counts as delivered when we have shown you the deliverable.
• If we cancel. If FebTech ends a project for reasons other than your non-payment or breach, we refund the part of the fees that relates to work not delivered.
• Third-party purchases. Domain names, SSL certificates, themes, plugins, API credits, ad spend and licences are bought from other companies and are non-refundable once purchased.
• Subscriptions and renewals. Hosting, maintenance and retainer plans are billed in advance for the period chosen. They are not refunded for unused time, but you may cancel before the next renewal.

You may cancel at any time by writing to info@febtech.in. On cancellation you pay for all work completed up to the date of cancellation, calculated on the stage plan in the quote or, if work is part-way through a stage, in proportion to the work done, plus any third-party costs we cannot recover. Anything paid beyond that is refunded under the refund policy above. Work completed and paid for is delivered to you under the delivery and ownership policy.

The price covers the scope in the quote. Anything outside it, such as extra pages, new features or repeated redesign after approval, is quoted in writing and starts only after you approve the quote. Work on a change request is billed even if the main project is later cancelled.

If you believe an invoice is wrong, tell us in writing within 7 days of receiving it and say which line you dispute. Pay the undisputed amount by the due date. We will respond within 7 working days. A dispute about one item does not suspend payment of the rest.

This policy is governed by the laws of India. The courts at Roorkee, Uttarakhand have jurisdiction. Before starting legal proceedings, both sides will first try to resolve the matter by written notice and discussion for 15 days.

Billing questions: info@febtech.in or +91 88688 64441.